DELIVERY AND RETURNS

UK
FREE
1st Class Royal Mail 
3-5 Working Days
UK
£6.95
UK Royal Mail Signed
2-3 Working Days
EUROPE
£12.95
Royal Mail Tracked
7-12 Working Days
USA & CANADA
£15.95
Royal Mail Tracked
7-12 Working Days
Rest Of The World
£15.95
Royal Mail Tracked
9-14 Working Days

 

Delivery and Returns
For made to order products please allow 4 weeks for delivery. You will be messaged once your item is ready for dispatch.
Pretty Mi is proud of its products. We believe in their quality and want you to be completely happy with your purchase. If you are not, we will exchange it or offer you a refund, provided that it is returned to us in its original condition & packaging, unworn, unwashed, and with all labels intact.
We are able to offer size, style and colour exchanges for items of equal price.  We can only offer free postage on the first return of goods, subsequent style or size changes will be charged at full postal rates.
You may return or exchange all items sold within 14 days of receipt for an exchange or a full refund. The cost of returning an item is the responsibility of the customer unless the return is a result of our error or a faulty item. We advise you to send your return via 'signed for' or special delivery services.
 
Please note that we cannot accept returns on the following:
1.)Any item that is returned more than 14 days after receipt. After 14 days we can only offer exchanges if the items are still in re-saleable condition.
2.)Any item that is damaged or been used, has missing parts or is not in its original condition (unless originally acknowledged as being faulty) This includes the plastic hygiene sticker.
To complete your return, we require a receipt or proof of purchase.
 
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: 30 Dorothy Avenue, Glen Parva, Leicester, Leicestershire, Le2 9jd, UK
We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item.

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